AIAL® Care is the heart of AIAL® Group which takes care of all the after-sales requirements of our customers. It comprises a support call centre operational within the region’s working hours and addresses all the maintenance and support requirements that can arise at anytime. Besides, we have a mobile application, ‘AIAL® Care’, an online and on-site system support, and we also offer system event notification and periodic health check reports.
We have a support centre to assist our customers with any technical issue that arises with our products. We understand that even a minor incident can have a big impact on your productivity, and hence we have established this support centre where our well-trained professionals help you in resolving the issue. Automatic gates comprise of the gate and the gate operator. With our AIAL® Care app, customers can also check the health status of their systems and even register complaints or give feedback. The app acts as an important platform for us to update our customers about the new products and services that we are offering.
Virtual Guard ensures that your home and office are always well secured. Our comprehensive suite of video surveillance systems provides you with security 24/7, 365 days a year. You can easily add an additional layer of security with our video surveillance that is available during night, even after business hours. The Virtual Guard’s surveillance combined with intrusion detection and alarm systems offer a complete solution to your security needs. It is also financially viable as it eliminates the need for a security guard. In times of rising security concerns, Virtual Guard offers customers the peace of mind that they are looking for.
Preventive maintenance is the foundation of a smooth and efficient manufacturing process. A few things can unexpectedly throw a production cycle off schedule drastically quite similar to an equipment failure. Make sure that your equipment is in top-notch working condition with our range of services for preventive maintenance. Our services anticipate and prevent equipment failures through parts replacement, equipment cleaning and periodic inspections. Vendors can easily check the health status of their systems and update them. This not only ensures maximum productivity but also ensures you achieve the full potential, thereby increasing your competitiveness over long term.
Remote monitoring services enable efficient monitoring of a wide range of equipment allowing customers to know the status of all their monitored equipment at a glance using a single display. Fault and status reporting is done via cost-effective communication networks. At AIAL® Care, a team of trained professionals is always present to resolve any fault in your equipment. They act as a one-stop solution for all your equipment issues, whether it is diagnosing, notifying, or resolving a fault. Remote monitoring allows our customers to troubleshoot a fault at its start point itself before it becomes a complex problem costing them both time and money.
At AIAL, we understand the importance of staying updated on the status of your equipment and systems. Therefore, we provide our customers with comprehensive reports on the performance of their equipment and systems installed in their homes and offices. The detailed reports generated for your system contain all the important information pertaining to it. The data thus made available, plays a vital role in knowing the efficiency of the system and its productivity quotient. The report also acts as an early warning signal, as the data present in it can reveal a drop-in efficiency too.
It is necessary to back up the critical components / functions of equipment, & to prevent any loss in production. Backup and restore is crucial for increasing reliability and performance, as it saves the data / configuration / information when an error or malfunction arises in the equipment. During a fault, while the service team repairs the equipment, backup and restore services ensure that your data isn’t lost. After the issue has been addressed, the data is restored back, ensuring that the machine operates the same way it had before the fault. In an industrial setting, it is very important as production can get severely impacted owing to downtime and inefficiency.